Choosing a Commercial Cleaning Service
One would think selecting a commercial cleaning service to keep up their facility would be a relatively easy task. Most maintenance managers of facilities, in charge of overseeing the cleanliness and health of their building, know this is simply not as simple as it sounds. The sort of facility and its needs dictate the services required. The looks of the facility plays a big role in the success of the business enterprise, whether it's a supermarket, shop or even a hospital. A dirty appearance always makes a negative impression! With cleaning as an $80 billion dollar industry, there's an extensive list of commercial cleaning services, some of which have decided to franchise. They range between small, mid-size and large, and all have their very own menu of services to provide. So, what are some things to consider when making a choice?
Let's focus on the facility and size. According to the kind of business and size of your facility helps narrow down the list of commercial cleaning services to research. Are you experiencing multiple locations requiring service? Next, decide on the services you need; the sort of surface(s) that need to be cleaned, and what type of frequency are you searching for? Lastly, decide on your budget. Once this list is set up it is time to start the interview process. Write down all your questions.
For a mid-size to large facility there are most likely multiple area or kind of areas to be cleaned. Whether it's a supermarket, retail space, school, hospital or perhaps a warehouse, every place has floors to be cleaned and maintained. But what kind of surface is it? Is it ceramic, vinyl, concrete, carpet? Don't forget the windows. If it's a supermarket you might require department cleaning, such as meat rooms, bakery, deli & hot foods, etc... Is it a hospital? Hospitals and schools have their very own level of "clean" to keep up, with strict rules, regulations and procedures to be followed. Selecting a larger commercial cleaning service who offers a diverse menu of services is going to be your best choice. Make sure you add to your list commercial cleaning service franchises, as they tend to always offer the services you will most likely require and will provide them to multiple locations in the event you need this.
Here are some important questions to assist you make your choice on the selecting the best cleaning service:
1. What services do they focus on?
2. Are they a franchise company? Can they service multiple locations if necessary?
3. Do they have the man-power to perform the services you require?
4. What's their experience?
5. What types of cleaning products do they use? and why?
6. What types of clients do they currently provide services for? Do they have experience with other businesses like yours?
7. Do they have references? A commercial cleaning company who'll give you at least 3 references of current clients also is a strong indication the corporation is confident of their abilities to supply the services you need and in the way you deserve to have your facility look.
You want to search for a well rounded commercial cleaning service which has a proven track record of retaining its clients. In the end you don't want to have to help keep repeating the hiring processing. Review the answers to these questions carefully to help narrow your set of possible cleaning services from which to choose. Prior to making your final selection there are a few additional items just as important in the decision making process.
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Does the business have liability insurance and is it adequate enough to safeguard you against a potential liability claim arising from the cleaning? Do they maintain worker's compensation insurance for his or her workers? Most states require this kind of insurance. Don't simply take the cleaning company's word stating they will have insurance. Many companies usually do not carry insurance, or only carry a minor amount. Get yourself a copy of these insurance certificate. If you hire them insist on being added as a certificate holder and extra insured, which means you are updated with a fresh certificate when it expires or if the policy is cancelled.
Every reputable commercial cleaning service will undoubtedly be happy to provide proof insurance. Select a commercial cleaning service that has insurance to safeguard you as well as your commercial facility in the event of damage to your property and injury to the cleaners while they're on your property.
Cleaning Products & Equipment:
For Your Protection before you hire the commercial cleaning service go through the facility to learn what they intend to use on the many surfaces. Many inexperienced commercial cleaners utilize the wrong products or use the right products improperly. Some in-experienced cleaners even use the wrong equipment. This may cause permanent damage or stains to your premises. A reputable and experienced company will gladly take time to tour your facility, see the work which needs to be done and even help you in developing a schedule to help keep the facility clean and shiny.
Cleaning Checklist:
Ask the commercial cleaning service for a cleaning checklist that will list all of the services performed for each cleaning. This check list or "work order" should be signed by management in order for the commercial cleaning contractor to submit billing. This insures you will only pay for services that have been provided to your satisfaction.
Pricing Structure:
Ask the commercial cleaning service because of their pricing structure not merely for the services you will need regularly but also for any incidental services which may arise during your contract with them. So they are cleaning your floors three times a week? But, what if something occurs to need a strip and wax of the ground area? Just how much will that cost? A reputable commercial cleaning service understands budgets and can understand your have to have an idea, if not a solid dollar amount for the types of services necessary or which may become necessary.
Lastly, policies. Ask to start to see the companies policies on types of payment they accept, their cancellation policy and if they offer a warranty.
Selecting a commercial cleaning service does not have to become a time consuming task if you use the information from this article as an instrument to assist you in making a selection. A commercial cleaning service that takes the time to answer all your questions, who takes enough time to survey the facility and has a thorough knowledge of the services to be performed is more likely to meet & most likely will exceed your expectations!